Verkada

• Helped customers troubleshoot network, hardware and software issues related to the Verkada platform.

• Collaborated with Engineering and Product teams to test new products and features and fix bugs.

Leahy Center

• Maintained an Office 365 environment for a client.

• Managed, configured, and troubleshooted networks and infrastructure for clients.

• Answered support requests from clients and remediated issues in a timely manner.

Leahy Center

• Updated and maintained network infrastructure such as ESXI hosts, Windows, and Linux servers.

• Administered and troubleshot vSphere environment.

• Ensured high availability of all infrastructure components to prevent any potential downtime to critical network components.

Cisco Meraki

• Troubleshooted cases that covered the entire Meraki product line, including wireless access points, security appliances, switches, and Systems Manager application.

• Resolved issues reported by Meraki customers and partners.

Virtual Inc

• Helped clients with platforms to provide technical solutions.

• Provided day to day 1st level technical support, by responding to incoming phone calls, emails, and tickets.

Leahy Center

• Work on automated network scanning tool using Python and Raspberry Pis.

• Worked in a project based environment to complete my task with a team.

Rockport High School

In my senior year of high school, I work with the IT Department to deploy new systems, maintained the network and provide technical support to administrators, teachers, and student

Cisco

In February of 2020, I earned my CCNA in routing and switching. You can verify it here

Champlain College

In May of 2020, I graduated with a Bachelors of science in Computer Networking & Cyber Security specializing in Systems & IT Infrastructure and Cyber Security Operations.

Champlain College is designated a National Center of Academic Excellence in Information Assurance Education by the National Security Agency and the Department of Homeland Security.